The following are common questions people have when considering having a swimming pool filled with a water delivery service.
1. Where does our water come from? We get our water from local water filtration plant. We do not fill with any pond or river water. Your water will be clean, clear filtered water (drinking quality). 2. How many feet of hose do we carry? We usually carry around 400 feet for each fill. You should have an estimated idea of how much hose we will need to reach your pool. 3. How big is the truck that will be delivering water? Our truck is a tractor trailer tanker. You need to keep in mind the size of truck, we are unable to get into most driveways. We usually have to park on the side of road, factor this in for amount of hose we will need to reach your pool. If your house sits way off road we might not be able to reach it especially if your driveway is narrow at end and twisty and curvy. 4. What size and kind of pools can we fill? We can fill any size or kind. However if you are doing set up of pool your self ( any kind of pool) It is VERY important that the pool is LEVEL. We will NOT fill ANY pool that we feel may be dangerous (chance of tipping over). A lot of people use sand for leveling which is fine, but then set legs of pool in sand also, once we start filling with water the weight WILL cause legs to SINK, causing pool to go unlevel. Use a solid form under all legs (paver blocks work best, but people also use wood or stones). A GOOD way to check for levelness is to put 1-2 inches of water in bottom (But NO more, water is very heavy) if water flows to one side you have more leveling to do, it should be evenly distributed across entire bottom. The 1-2 inches in bottom will also help to get wrinkles out (but once again NO more, water will be to heavy to work the wrinkles out). Once you have the water in pool you can either stand on outside of pool and grasp the bottom/outer edge of pool liner and pull out ward or get into pool and work wrinkles out with hands and feet working wrinkles to outer edge of pool. 5. How long does it take to unload load of water? Once set up and ready to go it takes 20-30 minutes to unload water. 6. Will you fill our pool with pond or river water if that's what we want? It is very hard to get the algae and mud out of our tanker, so we will not. 7. What areas do we deliver to? We cover all of Broome county, and parts of Chenango/Tioga county 8. What forms of payment do you except? Checks, cash and charge card 9. Do I need to be home for filling of pool? We prefer someone being present due to chance of possible problems. We have seen brand new pools have holes in liner. 10. How do I set up for delivery? We do get VERY busy and we do prioritize the pool companies we work with so we can not schedule for set times. Once you get on our schedule try to have someone available for that whole day....we do our best to try to accommodate everyone. We do deliver on Saturday. 11. What do you base your cost of water on? Water is sold by truck load. We try to give you a TOTAL FILL price. Sometimes our price might be higher than other estimates but you might not be getting a total fill from the other company and will have to have another source of water to finish filling your pool. So if your not looking for a total fill (only want a certain amount) and wish to finish filling pool with another source let us know and we can give you a price both ways. 12. How much water do I need? It is important to know how much water you need and not what you think you need. There are a lot of sources on internet (water volume charts and calculators)(we have a chart on our site) or call pool company that installs pools. You need to know the size and depth of pool. Please note that a lot of the self set up pools have a water capacity printed on box but that number is usually a 80% fill not total fill. _________________________________________________________________________
******We base our estimates on info given to us, so if we are misinformed we will not be obligated to hold to original price quote given. _______________________________________________________________________________________________